| 1) |
Can
I change my fax number
after service activation?
Upon registering a new
account, customers will
be given over 400 phone
numbers to choose from.
However, we will allow
user to change his/her
fax number one more time
after service activation.
|
| 2) |
How
do I dial and fax from
overseas?
Remember that you are
operating with a Hong
Kong fax number. You don’t
have to dial long distance
if you are faxing to another
Hong Kong fax number even
if you are overseas. However,
if faxing to countries
other than Hong Kong,
you need to dial long
distance, i.e.… dial an
International Access Code
first followed by the
phone number. For example,
dial 1-416 for Toronto,
the 2831-3xxx.
|
| 3) |
How
do I view faxes once I
received them in my mail
box?
Your actual received fax
will show up as an attachment
in the email. Simply double
click on the attachment
file and the fax viewer
program (default application
for TIFF file) will display
the received fax. However,
if you are using Windows
95 or older version, you
might have to install
a separate fax viewer
software. Only Windows
98 and later comes with
fax viewer.
|
| 4) |
What
is the size limitation
of the fax file sent and
received?
We don’t put size limitation
on the files received
or sent. However, if the
file is bigger than say
5 mbytes, you might run
into problem with phone
line getting disconnected
prematurely. The average
size of a fax page is
about 100K. A 5 mbyte
file represents 50 pages
of fax and it will take
over 50 minutes to fax
out the entire document.
As a good practice, try
not to fax any files that
are over 5 mbytes in size.
|
| 5)
|
How
do I send fax?
| a) |
First
start your web browser
(Explore, FireFox,
Netsacpe… and etc),
type
http://www.eFaxOnline.com. |
| b) |
Login
with your name and
password |
| c) |
Click
on the “Send Fax”
button |
| d) |
In
the “1. Upload a
file” section, locate
the file(s) that
you want to send
out by clicking
on the “Browse”
button… or simply
type in the text
message in the “
message box” |
| e) |
You
must type in both
the “Company name”,
“Sender name”, “Recipient
name” and of course
the “fax number” |
| f) |
Click
the “send” button
after you have done
all of the above |
|
| 6) |
What
file formats does eFaxOnline
support?
Here is the list of file
formats that eFaxOnline
supports:
Word, Excel, Powerpoint
(Office 2003 backward
compatible), PDF, Text,
HTML, PNG, JPEG, GIF and
TIF
|
| 7) |
Does
eFaxOnline support Chinese
character sets for Hong
Kong, Taiwan and the Mainland
?
Yes, eFaxOnline supports
character sets for the
Greater China region (Hong
Kong, Taiwan and The Mainland).
Special characters such
as:  ,
 ,
 …
and etc.
|
| 8) |
How
many files can I upload
and fax out at a time?
Technically speaking,
there is no limit as to
the number of files that
you can upload and fax
out. However, we would
like to recommend users
not to send out more than
50 pages or 5 Mbytes of
information at a time.
|
|
